Support & FAQS
Our customer service representatives are happy to assist you by phone at 1-855-789-0973 or by email.
Business hours:
Monday – Friday: 8 AM to 5 PM (EST)
Items purchased and shipped to Florida and orders from our showroom are subject to sales tax. All other orders are free of tax.
We accept returns on items in saleable condition made within 30 days of purchase. For guidelines on how to return an item and exceptions, please see our Returns and Cancellation page.
You can browse products or use our search bar to find exactly what you are looking for. You may search by name, application type or product category. You can use filter checkboxes to narrow down your search.
Please send requests to customer service by phone at 1-855-789-0973 or by emailing customer service.
We will allow order cancellations within 24 hours of the order placement as long as it has not already been shipped. Please send us an email/call customer service at sales(at)firstimpressionsint.com or call 855-789-0973 with your order number and the reason for cancellation. Back ordered or custom orders cannot be canceled after 3 business days of the original order date.
We will allow order cancellations within 24 hours of the order placement as long as it has not already been shipped. Please send us an email/call customer service at sales(at)firstimpressionsint.com or call 855-789-0973 with your order number and the reason for cancellation. Back ordered or custom orders cannot be canceled after 3 business days of the original order date.
Yes, we have catalogs that you can download here. We continually grow our product line and constantly update our website to reflect new offerings. Utilizing the web as our catalog allows us to quickly offer you new products virtually overnight without the delay of the printing process.
All of our standard products are inventoried and available for immediate shipping. If there is a backorder on the items, you will be notified within two business days of placing your order via email and by telephone.
With proper care, all hardware should provide our customers with years of beauty. Do not use harsh chemicals or cleaners. Use only mild soapy water and then dry immediately to care for your hardware. Most modern day finishes should last a lifetime with the proper care and maintenance.
Yes, we sell wholesale to the trade. Please fill out our trade/dealer application by clicking here. We require proof of business prior to giving trade information to anyone. Proof consists of your Company’s Federal Tax ID certificate and Resale Certificate or W-9.
